One factor that contributes to dissatisfaction among finance employees is the constant context switching that they have to do. 

This is particularly true in larger organizations, where finance professionals are required to juggle multiple tasks simultaneously, such as managing budgets, reviewing expenses, and processing invoices. 

The high level of multitasking involved, as well as the disjointed processes caused by siloed systems and poorly executed integrations can lead to stress and burnout, ultimately resulting in reduced productivity, decreased job satisfaction, and high employee turnover.  

Moreover, in global companies, finance professionals must navigate through numerous local rules and regulations, adding an extra layer of complexity to their workload. The need to focus on details when reviewing expenses or processing invoices can be both time-consuming and frustrating, especially when this process is done manually. 

Finally, another factor that can contribute to dissatisfaction among finance employees is the repetitive and often mundane nature of the tasks they perform. 

Despite advances in technology and digitalization, many finance processes still involve a mix of manual and digital tasks, which can add up to significant amounts of wasted time and effort. This can lead to boredom, frustration, and ultimately, decreased employee satisfaction.

Why should all this matter, though?

Because an organization’s financial performance, the customer experience and customer satisfaction are all influenced by the corporate culture and by how engaged employees are. Finance leaders should care about their human capital just as much as they care about the company’s bottom line, because in the end, all the small dissatisfactions add up. 

Now, what we often see is that companies try to balance the poor employee experience with incentives and a welcoming work environment. Unfortunately, such measures don’t fix the root cause of the problem, and don’t really contribute to higher profitability in the long run.  

Thus, to address these challenges, organizations should start by fixing the basics: Replacing their outdated finance tools with modern, easy to use and intuitive software that removes system silos, streamlines processes, and eliminates repetitive, manual work.