Cookie Policy
- Last updated:
Legal and Data Protection Officer
1. Purpose
The purpose of these policy is to inform our customers about the following topics:
- What are cookies?
- How do we use cookies?
- How can the usage of cookies be controlled?
- Where to get further information on the different cookies?
- How to contact us?
2. Scope
When we use words like “we”, “our”, we mean Yokoy and its country entities. We are the data controller for the data collected through the use of cookies on our website. Our website is www.yokoy.io, including our subdomains that we own and operate. When we refer to “you”, we mean you as a user of or visitor to our website. This policy forms part of our privacy policy. Our use of cookies may involve the processing of your personal data. We therefore recommend that you read our privacy policy, which can be found here: Yokoy Privacy Policy in conjunction with this cookie policy.
3. Responsibility and review
This policy is reviewed at least annually and signed off by the Legal and Data Protection Officer. The newest version is visible under the title of this document.
4. Consent
By accepting our use of cookies, you consent to our use of cookies, other than necessary cookies, as described below. You can change or withdraw your cookie consent at any time by using our cookie manager on our website or change your browser settings as described below.
5. What is a cookie
A cookie is a text file that is sent from the web server to your browser and stored on your computer’s hard drive. There are session cookies and permanent cookies. Permanent cookies are not deleted after closing the browser like session cookies, but remain stored on the hard disk for some time as described below for each cookie. There are first and third party cookies. First party cookies are stored by the website you are on, while third party cookies are used to enable third parties to show you advertisements that match your interests or gather information about your behavior as described in the purpose of each cookie below.
6. Purpose of cookies
Different cookies serve different purposes, their common goal is to improve the experience of the user on the website and display information of interest to the user.
There are cookies for the following purposes in use:
- Functionality
- Marketing
- Statistics
- Preference cookies
Functionality cookies are necessary for the website to function e.g. navigate the website or have access to certain areas of the website. While the Cookie Manager gives you the full control if you want to allow us to use marketing, statistics and preference cookies, the functionality cookies are outside of the user’s discretion because they are necessary for the website to function.
Preference cookies serve the purpose of remembering your website settings (e.g. language preferences).
Statistics cookies allow us to understand your interaction with the website and what content is of particular interest so that we can continue to build a website that is transparent and informative for the user and gives the user the most value. You can prevent Google from collecting and processing the data collected by a cookie by using this plugin: Google opt out.
Besides that you can also perform cookie management over your browser. See the appropriate links below.
Further to the Google opt out and the browser settings our cookie management tool gives you the ability to make informed choices about the usage of cookies without having to read through lengthy policies. While you have multiple options to disable cookies and we do transparently inform you about them in this cookie policy we also want to point out that disabling cookies may have a negative impact on your experience when visiting our website.
While we give our best efforts to keep this cookie policy up to date our cookie management tool directly tracks the usage of cookies on the website and explains their purpose as well. So for the most up to date version of the cookies used we also do refer to the consent manager on our website.
7. How we use cookies
First-party cookie
Yokoy sets a session cookie to enable user authentication on the app (via SAML or OpenID Connect, as requested by the customer). As a session cookie, the cookie is deleted when the app is terminated. The cookies listed below are third party cookies set by our partners when using the website.
Third-party cookies
7.1 Google Analytics
7.1.1 Who sets the cookie?
This is a service of the American Google LLC. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. Information generated by the Google cookie is transmitted to a Google server and stored.
7.1.2 What kind of cookie?
The cookies generated by Google are permanent cookies. The storage period of Google Analytics cookies can be viewed in the cookie manager and ranges from one minute to 720 days. We have added the code “anonymizeIP” to Google Analytics on the website. This guarantees anonymisation of the data.
7.1.3 Purpose of the cookie
We use Google Analytics to evaluate website activities in an anonymized way. Furthermore, advertising measures are also evaluated via Google Analytics. If you do not want this, you can deactivate it via the Ads Preferences Manager.
7.1.4 Legal basis Google Analytics cookies are stored on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR. Consent to analytics cookies can be withdrawn at any time in the cookie manager on our website.
7.1.5 Further information
You can find further information in the Google Analytics privacy policy.
7.2 Google Remarketing
7.2.1 Who sets the cookie?
This is a service of the American Google LLC. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For users in the European Economic Area (EEA) and Switzerland, the Irish company Google Ireland Limited is responsible.
7.2.2 What kind of cookie?
These are permanent cookies that are stored for a maximum of 390 days (double-click).
7.2.3 Purpose of the cookie
Google Remarketing is used to compile groups and lists of users and website visitors according to criteria by means of anonymised ID identifiers, which are assigned by cookies. These are shown information and advertising for our services based on their preferences.
7.2.4 Legal basis
The aggregation of the collected data in your Google account is based solely on your consent, which you can give to Google or revoke via the cookie manager on our website.
7.2.5 Further information
You can find further information in Google‘s privacy policy.
7.3 Google Ads, Conversion Tracking and Google Marketing Platform
7.3.1 Who sets the cookie?
This is a service of the American Google LLC. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible.
7.3.2 What kind of cookie?
These are permanent cookies that are stored after 90 days.
7.3.3 Purpose of the cookie?
These integrations allow us to determine how, for example, clicks on ads from Google lead to conversions and similar actions by users with us. The information collected is used to create conversion statistics for Google Ads customers who have opted in to conversion tracking. You receive information on aggregate figures, but no personalised user data.
7.3.4 Legal basis
The storage of conversion cookies is based on Art. 6 Para. 1 lit. a GDPR, your consent to the use of cookies. Consent can be withdrawn individually for each cookie at any time in the cookie manager on our website.
7.3.5 Further information
You can find further information in Google‘s privacy policy on advertising.
7.4 Hotjar
7.4.1 Who sets the cookie?
The web analytics service Hotjar of Hotjar Ltd. Hotjar Ltd is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.
7.4.2 What kind of cookie?
Session cookies and permanent cookies. The storage period of permanent cookies lasts from 0-365 days.
7.4.3 Purpose of the cookie
On our website, we use Hotjar to better understand the needs of our users and to optimize the offer and experience on the website. Hotjar’s technology gives us a better understanding of our users’ experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and helps us to tailor our offering to our users’ feedback. Hotjar uses cookies and other technologies to collect data about our users’ behavior and their devices.
7.4.4 Legal basis
The analysis is carried out on the basis of our legitimate interests in optimisation and marketing purposes and the interest-oriented design of our website on the basis of Art. 6 I f GDPR or your consent pursuant to article. 6 I a GDPR. Consent can be withdrawn at any time in the cookie manager for all cookies, analytics cookies or marketing cookies on our website.
7.4.5 Further information
For more information, please see the Hotjar Privacy Policy.
7.5 Hubspot
7.5.1 Who sets the cookie?
HubSpot Inc. is a software company based in the USA at 25 First Street, 2nd Floor.Cambridge, MA 02141 with a branch office in Berlin, Hubspot Deutschland GmbH. Am Postbahnhof 17, 10243 Berlin.
7.5.2 What kind of cookie?
Session cookies and permanent cookies for up to 360 days.
7.5.3 Purpose of the cookie
Analysis of the website visit and your interests based on the clicks you make.
7.5.4 Legal basis
The legal basis is, on the one hand, our legitimate interests according to Art. 6 Para. 1 lit. f GDPR in that we can offer you content better tailored to your interests through the analysis and, on the other hand, your consent to analysis cookies according to Art. 6 Para. 1 lit. a GDPR. The consent for analysis cookies can be adjusted at any time in the cookie manager for the future.
7.5.5 Further information
For more information about Hubspot cookies, please see Hubspot Privacy Policy.
7.6 Cookiebot
7.6.1 Who sets the cookie?
Cybot A/S is a Danish company based in Havnegade 39, 1058 København, Denmark (DK34624607).
7.6.2 What kind of cookie?
Cybot A/S uses both session cookies and permanent cookies. The Consent information is stored as a permanent cookie for one year if it doesn’t get deactivated by another cookie choice done over the Cookiebot feature of our website.
7.6.3 Purpose of the cookie
To provide and track your consent to cookie use. Because we need to keep this for evidence purposes, this is also a necessary cookie and you have no way of objecting to its use.
7.6.4 Legal basis We have a legitimate interest according to Art. 6 Para. 1 lit. f GDPR to keep your consent to our cookie use traceable and provable. Due to Art. 5 Para 2 of the GDPR, we are also legally obliged to be able to prove compliance with the GDPR.
7.6.5 Further information
For more information, please see the Cookiebot Privacy Policy.
7.7 LinkedIn
7.7.1 Who sets the cookie?
On our website, we use the LinkedIn pixel of the social network LinkedIn. This is an offer from LinkedIn, LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
7.7.2 What kind of cookie?
Session cookies and permanent cookies. The permanent cookies are stored for up to 180 days.
7.7.3 Purpose of the cookie
With the help of the LinkedIn pixel, it is possible for LinkedIn to identify you as a visitor to our website. This means that specific ads can be displayed to you. We use the LinkedIn pixel to display LinkedIn ads we have placed only to those who are actually interested in what we have to offer. In addition, we can track the effectiveness of the LinkedIn ads by seeing whether users have made a conversion after clicking on a LinkedIn ad (LinkedIn conversion).
7.7.4 Legal basis Your consent according to Art. 6 Para. 1 lit. a GDPR. This can be revoked in the cookie manager on our website. In addition, the data is passed on on the basis of our legitimate interests in optimisation and marketing purposes and the interest-based design of our advertising measures on the basis of Art. 6 para I lit. f GDPR.
7.7.5 Further information
For more information, please see LinkedIn privacy policy.
7.8 Facebook / Meta
7.8.1 Who sets the cookie?
On our website, we use the Facebook pixel of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. For residents in the EU, this is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
7.8.2 What kind of cookie?
Session and permanent cookies. The permanent cookies are stored for 90 days.
7.8.3 Purpose of the cookie
We use the Facebook pixel to display Facebook ads placed by us as far as possible only to those who are actually interested in our offer or who have certain interests or characteristics that we transmit to Facebook. In addition, we can track the effectiveness of the Facebook ads by seeing whether users have completed a conversion after clicking on a Facebook ad (Facebook conversion). Facebook processes the data in accordance with its data use policy.
7.8.4 Legal basis
Your consent according to Art. 6 Para. 1 lit. a GDPR. This can be changed in the cookie manager on our website. In addition, the data is passed on on the basis of our legitimate interests in optimisation and marketing purposes and the interest-based design of our advertising measures on the basis of Art. 6 para. 1 lit. f GDPR.
7.8.5 Further information
You can find more information about the Facebook Pixel and how it works in the Facebook Help section.
7.9 Youtube
7.9.1 Who sets the cookie?
Youtube is a service of Google Inc.1600 Amphitheatre Parkway, Mountain View, CA 94043, USA or Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland.
7.9.2 What type of cookie?
This is a session cookie. The cookie is deleted when the browser is closed.
7.9.3 Purpose of the cookie
Playing video files that are embedded on our site.
7.9.4 Legal basis
The processing is based on your consent to analysis cookies. Consent to analysis cookies can be withdrawn at any time in the cookie manager on our website.
7.9.5 Further information
For more information, please see YouTube privacy policy.
7.10 Capterra
7.10.1 Who sets the cookie?
Capterra, Inc. is a United States based company with their main offices at 1201 Wilson Blvd 9th Floor Arlington, VA 22209.
7.10.2 What type of cookie?
Capterra uses permanent cookies. They are stored for 30 days.
7.10.3 Purpose of the cookie
Our conversion tracking code relies on cookies to track users that visit your site from one of our three channels to determine if a conversion can be attributed to Gartner Digital Markets. We have a 30-day tracking window, so if a visitor converts more than once within that time frame, we will only count the conversion one time.
7.10.4 Legal basis
The legal basis for using the Capterra cookie is your consent according to Article 6 I a GDPR. Consent can be withdrawn at any time by using the cookie manager on our website.
7.10.6 Further information
For more information, please see Capterra’s privacy policy.
7.11. Amplitude
7.11.1 Who sets the cookie?
This cookie is set by Yokoy.
7.11.2 What kind of cookie?
It is a session cookie.
7.11.3 Purpose of the cookie
The cookie is used to keep track of a few bits of metadata for the Software Development Kit (SDK):
● A randomly generated device id
● The current session id
● The current user id if a user id is set
● The last event time
● A few sequence ids in order to sequence events and identifies correctly
7.11.4 Legal basis
The cookie is used based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR and also for our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.11.5 Further information
For further information please see here Privacy Policy Amplitude.
7.12 Albacross
7.12.1 Who sets the cookie?
The cookie is set by Albacross Nordic AB, Epicenter, Mäster Samuelsgatan 36, 11157 Stockholm, Sweden.
7.12.2. What kind of cookie
Session cookies and permanent cookies stored between 1 and 365 days.
7.12.3 Purpose of the cookie
Creating a user id to identify returning customers and remembering their preferences and tracking for marketing purposes.
7.12.4 Legal Basis
The cookie is used based on your consent according to Art. 6 Para. 1 lit. a GDPR and also for our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.12.5 Further information
For further information please see here Albacross Privacy Policy.
7.13 Salesloft
7.13.1 Who sets the cookie?
The cookie is set by Salesloft, Inc. West Peachtree Street NW, Suite 600, Atlanta Georgia 30309.
7.13.2. What kind of cookie
Permanent cookie stored for 6 days.
7.13.3 Purpose of the cookie
Analyzing browsing activity and interactions with active campaigns
7.13.4 Legal Basis
The cookie is used based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR and also for our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.13.5 Further information
For further information please see here Salesloft Privacy Policy.
7.14 New Relic
7.14.1 Who sets the cookie?
The cookie is set by New Relic, Inc, 88 Spear Street, Suite 1200, San Francisco, CA 94105.
7.14.2. What kind of cookie
Session cookie.
7.14.3 Purpose of the cookie
Recording page requests by the user.
7.14.4 Legal Basis
The cookie is used based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.14.5 Further information
For further information please see here New Relic Privacy Policy.
7.15. Intercom
7.15.1 Who sets the cookie?
The cookie is set by Intercom, Inc. 55 2nd Street, 4th Floor, San Francisco, CA 94105.
7.15.2. What kind of cookie
Permanent Cookies 6 days – 270 days.
7.15.3 Purpose of the cookie
Improving the chat function on the website and securing the integrity of the chat function.
7.15.4 Legal Basis
The cookie is used based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.15.5 Further information
For further information please see here Intercom Privacy Policy.
7.16 Outgrow
7.16.1 Who sets the cookie?
The cookie is set by outgrow, Inc 401 Park Ave, 10th Floor, New York 10016.
7.16.2. What kind of cookie
Session Cookie.
7.16.3 Purpose of the cookie
Checks if the browser accepts cookies.
7.16.4 Legal Basis
The cookie is used based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR.
7.16.5 Further information
For further information please see the Outgrow privacy policy.
8. Who we are and how you can reach us
Our data protection officer is available to answer any questions you may have about data protection.
Yokoy Switzerland Ltd – Headquarters Zurich
Yokoy Switzerland Ltd
MLaw Claudio Berther, LL.M Law & Technology (University of California, Berkeley)
Legal Counsel and Data Protection Officer
Förrlibuckstrasse 181 8005 Zurich
dpo@yokoy.ai
Tel. +41 (0)43 508 15 77
Yokoy Germany – Munich
Yokoy Deutschland GmbH
info@yokoy.ai
Tel: +49 151 42 04 31 22
Germany Company register number: HRB 267689
Yokoy Austria – Vienna
Yokoy GmbH
Hamerlingplatz 8/17 1080 Vienna
info@yokoy.ai
Tel: +43 1 417 01 15
Managing Director: Mag.(FH) Stephan Hebenstreit, LL.M.
Commercial register court: Vienna Commercial Court
Company register number: FN 534254 UID: ATU75770818
Place of jurisdiction: Vienna
Commercial Court Chamber affiliation: Vienna Chamber of Commerce
Yokoy Netherlands – Amsterdam Yokoy (Netherlands) B.V.
Singel 542 1017 AZ Amsterdam
KVK number 84480742
info@yokoy.ai
Tel. +31 6 20 33 28 90